Read Reviews in Goldsboro, NC
Bought a 4 runner transferred tags over to it!! Still NO Registration card!!!!!! Bad business
Don't buy anything here. They will rip you off. Went to buy a sienna 2023 for the price 49k9. But the sale man Jeff and the financial manager Jose will hide some fee up. I went home and check all paperwork and find out they changed me up to 58k for the used sienna 2023. Come back to ask why then they claimed for financial company. Don't buy anything from them if you don't want over pay for your vehicle.
Please don't go to this dealership. They will rip you off. They got me for $5,873.75. I went there Oct.16, 2023 to purchase a vehicle. I saw this 2022 Avalon it's what I was looking for. I negotiate the price to $40,000.10. I paid $ 20,000.00 down on this car Which the balance should be $20,000.10. Do you know when I got home and started to look over the paperwork they had add $5,873.75 to the price of the car. After I found they over charge me , I call them the next day. I guess you'll know what they said. They want to put it ... Read More DealerRater - Jan 16, 2024
Worst Experience ever.Went to this dealership with low pressure light on on my 2015 Rav4,after Walmart tire center that replaced aftermarket tpms sensor were unable to sync with my car. Met advsor Casey Bradshaw who told me I'd need $139 diagnostic fee, and if I agree on. The $139 would go to the parts installation fees. After the diagnostic, I was hit with 3 different fees $561 for parts, $139 for now "programming " and $166 for installation. I asked why, she's pushing the notion that diagnostic fee is now covering programming, which she hadn't explained well before I handed her ... Read More DealerRater - Dec 18, 2023
Great experience- not pushy & very informative! Jeff was awesome, would definitely do business here again!!!
Jeff was super helpful and patient. He made sure all my questions were answered, and went out of his way to help us get what we needed.
This is the second vehicle we have purchased from Toyota of Goldsboro in the last six months. Our first experience was good but not great, this time around it was EXCELLENT! We felt absolutely no pressure, no run around, he spoke to us like people, not a dollar sign. We felt he let us be in control of the deal and worked within what we wanted with no gimmick or tricks. It was the most stress free car buying experience I have had!
Worst car buying experience I’ve ever had in my entire life. We agreed on the terms and started signing the paperwork only for them to come back in and rescind their trade-in offer. We then renegotiated and agreed on new terms. We started to sign the paperwork again with the finance guy in the back and the total amount was $1,500 more than what we agreed upon. When I talked with the manager, they said it was the salesman’s fault. When I talked to the salesmen, it was the mangers fault. They obviously have a game to raise the ... Read More DealerRater - Oct 10, 2023
Toyota of Goldsboro is close by, convenient, and always cheerful. I have always been treated nice by the Toyota employees.
Don't deal with Susie Heath. She will lie to you. Also the final paperwork will have much higher price so look out for felony obtaining property under false pretenses. They will commit any crime to steal your money. Stay far away from them.
Susie Heath was a big help arranging the purchase of two cars for our family in one outing to Goldsboro. Friendly, down to earth, knowledgeable and attentive to our needs make her an asset for the dealership with Jacob working out the details!
Susie and Toyota of Goldsboro provided us with an absolutely amazing experience yesterday. I knew what I wanted, and wanted to be in and out quickly. Susie accommodated perfectly!
Jeff was extremely patient with us as we navigated this process. His honesty is what we loved most. Will definitely do another purchase with him soon.
Jeff was energetic, courteous, concise, straightforward, fair, interesting and was an asset to the Dealership.Jeff worked to make a good deal for the company and a fair deal for us..
Susie was great to work with and went out of her way to help me.
Every body was really friendly. I keep going back to get new vehicles from goldsboro. And live 15 miles from Clinton. Would not go there. Not good place to shop for vehicles (Clinton).
Susie and the Toyota team were so helpful! Together, they made sure I got exactly what I wanted in a vehicle. They offered so much support and guidance during my car buying experience.
Susie Heath is an absolute outstanding tech specialist. She’s hands on and quite knowledgeable of her profession. Her patience and kindness is an asset to Toyota of Goldsboro!
Had a wonderful experience at the dealership Great team and definitely will send customers their way..Loving my new truck
Went in for a Regular Oil Change on my Avalon and left with a New 4 Runner. Customer Service was Great and The Sales Department Even Better!!
Susie was very helpful and very knowledgeable of the Camry we were interested in. She was not a pushy salesperson and that was appreciated. She followed up on all our question and returned phone call promptly. I was disappointed in the way the team that was preparing the car for pickup gave Susie the run around as she was trying to expedite our picking the car up
Very helpful with selling my car and then purchasing my first car I bought on my own.
Susie made the car buy process easy from start to finish she was there to answer all questions I had very easy going and made my purchase enjoyable which I can not say about others I have purchased from in the past I will 100% come back for any future car purchases I may have.
greetings, I have to say that Jeff was extraordinary and played an important role in me buying my tacoma with you. I had made a window purchase at different dealers, one very close to you, Deacon Jones, and the seller's treatment was unprofessional. Jeff was an excellent salesperson and made my purchase easy.
Toyota of Goldsboro is the worst car purchasing experience in my lifetime! I purchased a used Kia Optima for my daughter in 2021! We took the car to the Kia dealership who informed us that it was consuming oil! I notified the salesman at Toyota of Goldsboro of the problem! He asked me to come in to discuss getting another vehicle! We return to the dealership and at first we was told that that couldn’t do anything due to the warranty! He told me to just let it go back and they would put us in another vehicle! I explained ... Read More DealerRater - May 19, 2023
Beware of finance manager! Toyota had 2.9% financing on Camrys when I bought mine but nobody told me about it. Finance manager John said the best rate at the time was 7.44% and I have excellent credit. Would loved to have gotten the 2.9% rate for 48 months.
Worst experience! They will charge you excessive markups which are added at the last minute. General manager is rude and will belittle you in an attempt to make you feel like you did something wrong.
Responsiveness of Service Dept., was lousy. Was promised our vehicle the next day, but it took another two days to get it back. Service advisor never kept us informed, and when we repeatedly called he was never around. Service Dept. employees were all sitting around and appeared bored or uninterested in our situation. This dealership is clearly on life-support. Communication skills non-existent. Customer service and courtesy a joke. It's all about grabbing your wallet and moving on to the next sucker. Avoid at all costs.
They do not install everything you purchased and make thing up that do not exist. I caught in my purchase and they will not call back to make things right. Would never use them again and hope you do not as well. Brakesafe technology installed nope doesn't even exist. I called 2 other toyota dealerships. What a joke. Also mandatory to purchase addendum other wise they won't sell to you. Keep on ripping people off. They will catch on.
I love Toyota vehicles but I hate this dealer. It is a terrible representation of the company. Here to scam you and make you pay more for a vehicle than expected. The finance dept is a joke and rude. They don’t care what you came in for. The sales people here are only looking to make a buck. Customer service does not exist in the place. Joe in finance, yea avoid him like the plague. It’s a dumpster fire.
Wish I could give zero stars. I would not recommend this place for a first time buyer they will absolutely will screw you over. I purchased a vehicle with them a few years ago told them we didn’t know what we were doing cause we were first time buyers and they walked all over us. I’m currently trading in my vehicle with another dealership and was told they charged me a power train warranty I didn’t need and I’m trying to get a copy of my warranty and cancel it and the GENERAL MANGER can’t ... Read More DealerRater - Mar 14, 2021
I was there today for service 13 people in the waiting room everyone had a mask on not one employee in the company had one on why they don’t care about us oh it’s true it’s xxxx true
Great sales experience. I went in, find what I wanted, they walked me through the process, a off I went. I've bought over 5 cars from this place, including a 2020 Supra. Be honest with them and they'll treat you better than fair.
Horrible customer service! I can't speak for the Sales Department, but their Service Department is seriously lacking professionalism. I scheduled an appointment for an oil change at 2pm on a Friday; arrived at 1:50pm, left to run errands (I had someone pick me up). They called about an hour later indicating it was ready. However, I was in the next town over, so I asked if I could pick up the next day. When I arrived at 3pm the next day, Saturday, I was told they hadn't even started on my vehicle but they were getting ready to &... Read More DealerRater - Sep 11, 2020
I had an appointment at 2:30 and still waiting at 4 for an oil change. No mask or gloves in sight and in and out of my car.
I've been coming here for 10 years and I have had nothing but great service. They are quick even if they get flooded with customers. Happy people forget to leave reviews but unhappy people are quick to review, at least in my experience!
Wonderful Service Department., Fast and full of knowledge. Very respectful of my time. I recommend Toyota of Goldsboro. Awesome job guys. Thank you very much.
I am writing regarding my purchase of a 2015 Toyota Venza XLE on Saturday August 31st. I negotiated the terms of the sale and trade with Anthony Newell of Toyota of Goldsboro. On the day of the test drive and purchase, I dealt with Pete Corliss, sales person and Milford Mills, business manager. I noted that the brakes felt different than that of the pick-truck that I had been driving but attributed it to the difference of driving a truck vs a car.
I had done my research and pursued the purchase of that car because of the history and low ... Read More DealerRater - Sep 18, 2019
Made numerous attempts to reach the salesperson and left several messages with absolutely no reply or return calls was going to purchase another vehicle from them i bought a vehicle from them a year and a half ago was going to trade it in on a new camry after several failed attempts to rsach some one and no response i took my business else where that waz willing to take the time out of their day to sell me a vehicle
Wouldn't recommend going to this dealer. The customer service was horrific. I do have to say my sales representative was extremely friendly and tried to make the best of the situation however upon arriving I was told by the corporate loyal person to go inside to fill out some paperwork. Sat down with another corporate loyalty employee (loyalty group was on there that week) and answered questions and was told to sign. What am I signing for? If I didn't ask my credit would have been ran without me knowing. I didn't even test drive a car, ... Read More DealerRater - Oct 2, 2018
Still waiting for tags and registration more than a month after buying a car from Toyota of Goldsboro. Very bad Customer service very disappointing. Called and wrote, was promised a call that never came.
Dealership, sales assoc, and others were very straight forward, personable, knowledgable, and accommodating during the purchase process. No pressure sales. I’ve purchased several Toyotas at TOG and highly reccomend them!
Don't buy from Toyota of Goldsboro. Sales dept is okay but once you buy, your screwed and stuck dealing with horrible service dept with employees who obviously hate their jobs. I bought new truck, it took 3 trips to service to get running boards installed, they even tried to put running boards on that had obvious damages, a large scratch on them on my new truck. Dropped my truck off at 8am today for oil change, told them I would be back to pick up at 11am, the truck isn't ready and here I sit wasting my time and ... Read More DealerRater - Oct 26, 2017
Scheduled a post purchase service appointment after "we owe" parts arrived at dealership. Despite three calls the night prior to confirm service appointment details the service manager refused to install "we owe" parts and seat covers that salesperson had agreeded to do. Arrived five minutes prior to appointment and after two hours and 40 minutes no work had be done. Expressly told service manager of time constraints and work to be done. Service manager just told us to "sit in the loaner car" that was provided as the the car sat unattended in the parking ... Read More DealerRater - May 23, 2017
Everyone there was awesome got the car I wanted at the price I wanted.. Jonathan was amazing.. He made sure I was getting what I wanted and made the process smooth and easy.. I will definitely recommend people to go there and I will be back when I'm ready for something new!
Purchased a lot of vehicles in my life and usually dread the experience but this was far different than a lot of my other purchase's. Salesman was great and very helpful and knew his product. Dealership was nice and the other staff members I encountered were very friendly. I have already recommended a friend to check it out. She is looking a new Avalon.
This was the 5th Camry purchased from this dealership Vinny was my salesperson and he was absolutely great. He was patient, helped me find the color of car I wanted, very informative about the car, I had gone in thinking I just needed a repair but found that my head gasket was gone. Tammy in the service department was excellent, very understanding and led me to Vinny for his help in purchasing the car. I can't say enough about both of them in dealing with people - both really care about their customers and I would recommend them to ... Read More DealerRater - Mar 19, 2017
As a first time buyer, I had a great experience. Friendly associates and great service. Buying process was quick and easy. Would definitely recommend to friends.
Vinny Abraham was absolutely the true professional! He handled every detail and made the transaction as easy as possible. This was the smoothest vehicle transaction in my lifetime!
Quick response in regard to sales inquiry. Good communication. Car was ready on time. One item needed to be fixed and was agreed on at point of sale. While the repair took longer than originally estimated , I appreciated the use of a loaner and the good communication regarding the repair and updates
Pleased with over all service,salesman very knowledgeable, my third automobile I have purchased from this dealer ship, all ways get the best deal in town, thanks very much Bernard
the out come was good. I was pleased that they checked all areas of my concern. The service rep was very concerned with my outcome.
Rick was great to deal with. I would recommend several people to get there cars from him. He was excellent! It was a great experience!
Fantastic!! Pressure less buying experience and I attribute this to Vincent Abraham and his easy going and friendly demeanor. This was my first visit in my shopping. I visited two other dealerships and gave them the same requirements and the same opportunity regarding a negotiated price out the door. Toyota of Goldsboro ended up giving us the lowest and fairest price. The Internet salesman, Vince, gave us his full attention, explained everything clearly and made it easy to negotiate our final price with him. He took his time explaining the vehicle equipment during the test drive and later follow up ... Read More DealerRater - Feb 7, 2017
We just bought our sixth vehicle from George, and once again it was a great experience. It's my husband's fourth truck and he's as happy as a kid at Christmas. Thank you Toyota of Goldsboro.
Our Sales Consultant, George Adams, is amazing! He helped us find a vehicle that was equipped with what we wanted on it and was within our budget. He is definitely an asset to your team in Goldsboro. We appreciate his hard work. Our experience with the Goldsboro dealership was a very positive one. Jimmy Earp
Scheduled service, greeted by Richard and work was completed while we relaxed in waiting room. Service was accomplished in a short time and Richard explained what was done. Courteous staff throughout process.
We recently had our car inspected and the tires rotated however I was told they are not going change the oil for 13,000 which I did not understand however the service was done very well
I like the friendly environment.I was not pushed to buy the car.Mr Zachary worked with me for a few weeks and answered all my questions.The sales manager was very nice and I liked the price.I could have easily purchased my car from Vester Toyota close by my home ,but I chose Goldsboro.
Best car sales experience I have ever had. I would recommend everyone to nkt buy a car without visiting Toyota of Goldsboro. The process was easy and made the transaction very pleasurable.
We have great service on our 2005 Highlander that we bought their, as a program car, with 4,650 miles on it. All of the service has been done at their Goldsboro location, with Tammy B. as our service advisor. We have all good things to say about her. We recently had our 150,000 mile service performed, and the Highlander runs just like new.
The mechanic who worked on my truck found a blade that had pierced my tire and properly repaired it.I felt like they did a thorough check on all of my tires to make sure they were in good shape to drive on.
Called the service center and Pam advised me how to start the vehicle with a weak battery. It worked! Drove to the service dept where she quickly replaced the battery and I was on my way. Super service from Pam!!! My Rav4 was still under warranty. Colonel Kleber
Had a positive experience buying my first Toyota. The sales staff was very friendly and helpful with my purchase. Will buy again from Toyota of Goldsboro
Staff was friendly and accommodating. They had me in and out in no time. They offered me a better trade in deal than other dealers. Would definitely recommend to others.
This dealership sold a used vehicle to my niece and have not followed through on a verbal contract to fix it if she found something wrong. She called the next day and they have done nothing but give her the run around. Very dissatisfied with the salesman and service center since they do not do what they promise. The sold her a vehicle that they knew had issues and took her money knowing full well that they were robbing her. Now they do not want to fix the problem because it will cost them too much. Basically she bought the ... Read More DealerRater - Nov 6, 2016
I went in for service in my 2014 RAV4. Spoke with our sales person Rick Mobley for a few minutes and next thing I new we were signing paperwork on a new 2017 RAV4. Toyota of Goldsboro has a very outstanding salesperson and there is no other person like him. He is genuine with everyone.
Service knows me and my Toyota's. Spoken to by name by 3 of the 4 reps. Vehicles are always ready when promised and "extra work" is never solicited. Great group of people.
Job well done as normal. Every visit to the service department is always a great experience. They look after the customer. Always look forward to next visit.
Completely awesome experience! Our salesman John Graham was very easy to deal with and he kept us informed with each step of the process. Thank you John. I love my 4 Runner! Joe in finance was very helpful and thorough with the paperwork. I would definitely recommend this dealership to anyone looking to purchase a vehicle.
All aspects of our visit were excellent. Fourth Toyota purchased from this dealership. George Adams, the salesman, went over and beyond to make our buying experience enjoyable.
Absolutely love this dealership. Everyone is so nice and helpful. I recommend this dealership to everyone they have great prices and they will work with you every way possible. Go visit them
Both Mike and Kevin were great to work with! They were both very helpful and informative in both my car search and ultimately the purchase of my new vehicle. Joe in the finance/processing department was also very helpful and personable. Overall, great staff in Goldsboro!
Great service, done quickly. Not at all pushy about add-ons or recommending things I don't want at this time. Always love these folks!
Our experience with Toyota of Goldsboro is always handled professionally. Our service writer, Tammy, always works to schedule our appointments to meet our time requirements since we live an hour away. The work is always completed in a timely manner.
All went well with my visit . The associate at the service desk was quick and efficient . the work /inspection was done in a short time and they called me when it was ready . Of course the cost was a bit higher than i expected but everything has increased in price .
Bought a new Camry from Bubba (sorry, bad with names but I remember his nickname). He was friendly, accommodating & efficient. Bought a new car in less than 2 hours.
They were not pushy. I didn't feel like they were trying to trick me. It went smooth.
I drive from the Raleigh area to Toyota of Goldsboro. I pass other dealerships on the way. Why? Exceptional service from people I can trust! It's always worth the drive! I trust my advisor and always feel valued as a customer. The relationships are genuine and meaningful. I have been returning to this dealership since I lived in the area 20 years ago. Every time I try a dealer nearer to me, I am reminded why I make the drive to Goldsboro. I won't have my Toyota serviced anywhere else ever again!
Always pleased with the kind, courteous service we receive. Keep putting your customers first and we will continue to hold you in high regard. Tammy always makes us feel at home.
All y questions were answered, plus even a few I did not think to ask. , Sales staff knowledgeable and the experience was a pain free as any car buying experience can be
Great service, nice poelpe ,Great deal, best auto I've ever driven, Great Sale poeple,Prefect Price, I will be back for next auto & Great Dealership= Thank You
I really enjoy the people. They are very friendly and helpful. Tammy is great. Michael was very good with my Granddaughter who told him they needed to put a certain fish with Nemo I think. I talked with him about a Highlander and he was not pushy; but I am interested.
I always take all my cars there for service. There is good service and friendly staff. Also is convenient for me because i work close by
My 2007 Highlander has 197,000 miles on it and I'm sure a lot of it is due to the excellent service department. They are awesome. Love Tammy in the service department. Always willing to work around my schedule even when I don't have an appointment. Always making my visit there pleasant
Tim Woodard has an excellent staff in the service department. I always get treated so well when I get anything done to my car. I appreciate Frank, he always remembers me by my name. Richard has a great team that works for him
Michael Meadows was looking out for me, but George Adams took the lead this time. And as far as service. Even when I haven't scheduled an appointment, Tammy and Frank ensure that my car is serviced as soon as possible and I'm on my way. Super!!
IN MY EYESIGHT THEY ARE THE BEST. SERVICE LOCATION. THEY ALL DESERVE A RAISE.I GO THERE EVEN THOUGH I LIVE SOMEWHERE ELSE. IN JESUS NAME. AMEN!
My major concern is the finance guy and the too long bunch of paperwork The main reason we continue to trade with TOG is the service dept
Tammy and the service department has always been outstanding. Service was quick. Service department employees are always friendly and very knowledgeable. It is always a pleasure working with them.
Very helpful especially Frank in Service Dept. Price could have been better I thought it was too much to pay for what I had done
The service was great and the staff were very friendly. My family has been going to this dealership for years and we have always been treated great.
He went above and beyond my expectations.He is definitely the man to see for a car, He was more than helpful in my decision to buy a new car . He made me HAPPY with the deal I received and I will always go to him when I decide to purchase another vehicle.... Tim Woodard you are AWESOME ! Thank You
We had the pleasure to met Tim Woodard as our sales men he was very helpful and knowledgeable we leased a 2016 Toyoa Tacoma? Are very satisfied with the truck and service we received. thank you Tim
I bought a new 2015 Camry from this dealership after visiting another Toyota dealership in Jacksonville, N.C. They had no cars the colors I wanted on the lot.You cannot sell what you do not have. My son called Toyota of Goldsboro talked to Anthony Newell , told him what I wanted and he said I have two coming off the truck as we speak. We drove to Goldsboro, picked my car, made a deal, and I have a new Camry. It was a great experience.
DO NOT BUY FROM HERE!!!!!!! BEWARE!!!!!!
I had dealt with this company for almost a month, trading in a vehicle for a newer 2013 model. This company sent a tow truck to my workplace to pick up the new car after they had kept my car for three weeks +. No one has any organization in this business, including the managers Duane, Nick and Richard. I had sent ALL the required paperwork for the bank not once but twice to the first salesman Chris, who was fired during this transaction for running my credit over 12 times then texting me and telling me ... Read More DealerRater - Mar 17, 2015
We have bought 9 cars from this dealership since 2007. Each time the service gets worse. If you do not mind being lied to and spending 2 hours or more for an oil change feel free to go there. We have bought our last car and have taken the one we have to them for the last time. Will never go back.
I had researched toyota prices and had gone to a local Toyota dealership. They were not acomidating to my buget needs they did not have the car I wanted and tryed to sell me a different car. I found Toyota of Goldsboro online and Tim Woodard contacted me about my inquiry. He was awsome he had the entire deal ready in 2 days and saved me 3,000. I drove 1hr from home for the purchase of my new car it was completely worth it. I highly recoomed him to anyone intrested in purchasing a Toyota.
I visited their website and submitted an inquiry about a car that I liked. I was contacted by Kevin White, via phone and email very persistently. I called Kevin back and he proceeded with a credit application. He explained that if Toyota could not assist me (due to my credit) then he would forward my information to another dealer (Goldsboro Auto Exchange) for possible financing. Well after giving Kevin all of my very personal and confidential information for the application, I have not heard anything back and this is week 3. Even if I was not approved, a simple common courtesy ... Read More DealerRater - Oct 4, 2013
Awesome person to work with. the whole transaction didn't take long at all. He was very friendly and gave me a great deal. Very knowledgeable and well informed.